IT Technician
£28,000 – £32,000
Sheffield
Full time, Permanent
Our client is a Global law Firm looking for an experienced IT Technician looking to provide technical support to the firm.
If successful, you will perform the following role as an IT Technician
- Responsible for asset control and stock ordering of devices as required.
- Assist users with hardware issuing or replacement as required.
- Responsible for ensuring that issues and support requests are resolved within defined SLA & are documented within the ITSM tool.
- Responsible for sending devices off to repair and liaising with the vendor
- Adhering to processes and procedures.
- Mobile phones setup.
- Hardware refreshes.
- Daily Backup Tape Changes.
- Hardware maintenance and assisted troubleshooting of Storage Controllers and Server Controllers.
- Replacement of Storage Disks and Server Blades as and when required.
- Physical daily checks of system hardware health and lights including but not limited to:
- MER/SER daily checks of Room Systems including Aircon, Fire Suppression and UPS Systems.
- Switch Upgrades, Console and Backups, some proficiency in network skills.
- Cable Tracing as required to troubleshoot any issues in Comms Rooms for Server/Network infrastructure.
- Troubleshooting with onsite wireless issues and deployments, up to and including local surveys.
- Participate in project work as required, including non-business hour deployments (e.g., nights and weekends).
To apply, you will be required to meet the following criteria:
- BA/BS degree or equivalent preferred.
- Broad software application skills desired.
- Demonstrated ability to master new software applications and technologies.
- Prior experience with a ticketing system strongly preferred.
- Proficiency in network skills.
- Must have at least 2+ years’ experience with Windows operating systems and hardware in a computer support related setting; experience working in a networked environment.
- Working knowledge of ITIL service management and its processes is highly advantageous.
- Knowledge of AV systems and telecommunications would be beneficial.
The organisation will offer you the following employment benefits package:
- 25 days holiday, increasing to 28 days with continued service
- Holiday purchase scheme, up to 5 days per annum
- Matched pension scheme of 5% employer contribution, 5% employee contribution
- Bonus scheme for fee earners and firm-wide
- Private medical insurance
- Critical illness insurance
- Income protection insurance
- Dental insurance
- Life insurance X5 annual salary
- Enhanced maternity, adoption & shared parental leave
- Study assistance programmes
- Discounted gym membership
- Loyalty awards
- Additional discretionary benefits
How to apply:
If this vacancy is of interest, please click the apply button. Alternatively, if you would like to discuss with Alastair Pickford who is managing this vacancy, call 0114 241 8030 for a confidential discussion or email me on [email protected]
Are you wanting to review additional career opportunities? Visit our jobs page at www.craconsultants.com/jobs
Additional Information:
CRA Legal follow strict best practice recruitment guidelines monitored by the Recruitment and Employment Confederation (REC). Please note our advertisements use salary levels purely as a guide. However we are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role.
This vacancy is very popular with the local legal community, so please apply quickly to ensure your application is considered. As part of our candidate registration and care process we at CRA Legal aim to respond to all successful applications within 2 working days.