Claims Handler - Debt Claims

Location Sheffield
Discipline: Legal
Job type: Permanent
Salary: ££21000 - £25000 per annum
Contact name: Adam Perry

Contact email:
Job ref: BBBH15035_1683536412
Published: 22 days ago
Claims Handler - Debt Claims
Sheffield (hybrid working)
£21,000 to £25,000 Salary Bracket
Full Time, Permanent

Who we are:

CRA Consulting are a specialist legal recruiter, operating across the UK. CRA works in partnership with reputable law firms with either local, regional, national or international presence. We recruit at all levels from board, director and partnership level through to support staff.

For additional information on how we can assist you with your next career move, visit the CRA Consulting Website at

About the business:

Our client are an established legal practice who are long-standing member of the Sheffield business community. Due to an expanding dispute resolution department, the firm are keen to hire an experienced legal assistant / paralegal to join the team, in order to service varied debt recovery matters.

Role responsibilities:

* Sending letters before action, drafting and issuing County Court Proceedings, conducting litigation including compiling and preparing evidence for hearings and enforcing County Court Judgments in compliance with Pre-Action Protocols, Civil Procedure Rules and the Company's internal procedures.
* You will deliver excellent levels of client service though the timely progression of cases and excellent technical and legal knowledge.
In addition, you will assist the Dispute Resolution team with the timely progression of dispute resolution cases through excellent client care and administrative assistance. This may include updating and/or chasing clients/defendants courts and other parties, collating court documents for applications and producing trial bundles. You will also be required to answer telephone calls and deal with queries where possible.

* You will be responsible for ensuring cases meet prescribed service level agreements. In addition, you will be focussed on achieving individual targets (file progression/shelf-life targets).
* You will Utilise the Company's in-house bespoke case management system in accordance with the Company's protocols ensuring that all relevant fields are completed so that accurate MI/reports can be generated
* You will also be responsible for ensuring that any complaints or other complex issues or Multi Track claims are referred to the fee earner or Manager as quickly as possible.
You may be required to perform any other duties and to work in any other areas as requested by the Company, if necessary, which may include other offices and those of clients.

Who are we looking for:

* Ideally a minimum of 1 years' experience in a debt management department, preferably having issued court proceedings before
* Strong, confident communicator who can successfully establish excellent working relationships with clients and external third parties
* Excellent client care skills along with excellent written and communication skills
* Keen to develop your knowledge and skills and have the motivation to assist on more complex dispute resolution matters
* Excellent time management and organisational skills, with a proven track record in meeting deadlines
* Highly organised and thorough with an ability to prioritise workload and take decisions commensurate to the role
* Expected to draft own documents in a timely manner
What we can offer you:

* Monday to Friday - Office Hours - 9.00am - 5.00pm
* Industry leading training
* Opportunities for you to progress and develop further
* Healthcare cash plan
* Pension Scheme
* Death in service
* Free Parking
* Free Costco Card
* Free Fruit Daily
* On-site subsidised canteen
* Death in service
* Employee Assistance Programme
* Annual Summer and Christmas Parties
* Team bonding events
* Award Events
* Dress down Fridays

To apply, you will be required to meet the following criteria:

* Previous experience, working as a Paralegal or Legal Assistant
* Previous experience in debt recovery or civil litigation preferred

How to apply:

If this Claims Handler vacancy is of interest, please click the apply button. Alternatively, if you would like to discuss with Adam Perry who is managing this vacancy, call 0114 241 8030 for a confidential discussion.

Are you wanting to review additional career opportunities? Visit our jobs page at

Additional Information:

CRA Legal follow strict best practice recruitment guidelines monitored by the Recruitment and Employment Confederation (REC). Please note our advertisements use salary levels purely as a guide. However we are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role.

This Claims Handler vacancy is very popular with the local legal community, so please apply quickly to ensure your application is considered. As part of our candidate registration and care process we at CRA Legal aim to respond to all successful applications within 2 working days.