Remortgage Team Manager

Location Sheffield
Discipline: Legal
Job type: Permanent
Salary: ££25000 - £35000 per annum
Contact name: Ross Roberts

Contact email:
Job ref: BBBH14753_1674117355
Published: 12 days ago
Startdate: Asap
Remortgage Team Manager
Up to £35,000
Full Time, Permanent Contract

Who are we:
CRA Consulting are a specialist legal / finance recruiter, operating across the UK. CRA works in partnership with reputable law firms / accountancy practices with either local, regional, national or international presence. We recruit at all levels from board, director and partnership level through to support staff.
For additional information on how we can assist you with your next career move, visit the CRA Consulting Website at

About the business:
CRA Legal is working with a reputable, locally renowned law firm who are looking to recruit an experienced Remortgage Team manager. Our client is a leading and award winning law firm, due to continued expansion a fantastic opportunity has arisen for an experienced remortgage team manager to join the team. This is a perfect opportunity to join an established business with real progression and development opportunities.

The role
Responsible for a team of people ensuring that they are effectively managed. Completing quality controls, coaching and mentoring each member of the team to ensure they are providing a high quality service whilst achieving their targets and productivity levels. Managing any performance issues in line with company policy and client requirements. Managing workloads on a daily basis to ensure client SLA's and departmental targets are achieved.
* Manage a team of remortgage case handlers
* Managing the workflow, performance management of the team, quality checking, manager controls, coaching
* Take responsibility for actions and decisions and confidently delegates

Support your Team
* Set Individuals objectives and carry out one to ones managing individual's performance in line with company policy and department targets
* Proactively manage both good and poor performance to ensure consistent treatment of team members resulting in a high performing team
* Ensure contingency plans are in place to cover holidays and other absences
* Encourage new ideas by actively seeking contribution from your team

Drive Growth
* Demonstrate marketplace insight by evidencing an understanding of the competition and industry trends
* Participate in client meetings and present solutions and services that add value and meet client's needs Deliver Service Excellence
* Carryout spot checks to ensure that work is being progressed proactively within the team and provide timely feedback to individuals
* Carryout quality monitoring activities in line with the departmental standards and provide timely feedback to individuals
* Ensure relevant systems and files are updated on a regular basis
* Ensures the team provides a high-quality customer journey through their interaction with customers
* Demonstrate an understanding of client SLA's to ensure the department meets the client's requirement

To apply, you will be required to meet the following criteria:
* Previous remortgage & people management experience
* Experience of handling change
* Experience managing in a high-volume operation
* Confident outgoing personality and able to communicate effectively with all levels of staff and clients
* Good organisational and communication skills
* Ability to coach and mentor individuals to get the best results out of them
* Ability to prioritise work and use initiative

How to apply:
If this is of interest to you , please click the apply button. Alternatively, if you would like to discuss with Ross Roberts who is managing this vacancy, call 0114 241 8030 for a confidential discussion.
Are you wanting to review additional career opportunities? Visit our jobs page at