Job Title: Receptionist – Client Services Executive
Location: Sheffield City Centre
Salary: £24,000
Contract: Full Time, Permanent
Who we are:
CRA Consulting are a specialist legal recruiter, operating across the UK. CRA works in partnership with reputable law firms with either local, regional, national or international presence. We recruit at all levels from board, director and partnership level through to support staff.
For additional information on how we can assist you with your next career move, visit the CRA Consulting Website at www.craconsultants.com.
About the business:
Our client are a leading international law firm with excellent presence throughout the UK.
They’re seeking an experienced Client Services Executive for the Sheffield office. As the receptionist, you will serve as the initial point of contact for visitors and clients, whether in person or over the phone. Your role as the face of the firm is pivotal in creating a positive first impression through exemplary customer care and professionalism.
If successful, you will perform the following role as a Client Services Executive:
Utilising all support available you will:
- Meet and greet visitors and clients in a professional manner, offering and providing refreshments if required.
- Demonstrate excellent customer service when answering telephone queries and welcoming clients and visitors.
- Maintain a clean and professional environment across reception and client meeting areas.
- Manage room bookings as applicable using the Manhattan booking system. liaising with hosts to obtain presentation details in advance of meetings where required.
- Adhere to security procedures for visitors and clients including access passes. Record and track these to uphold security procedures.
- Deal with complaints or queries in a calm and professional manner and escalate when necessary.
- Setting up conference room equipment as required, to include laptops, screens, projectors.
- Booking client taxis/cars.
- To carry out administrative tasks supporting the wider business support team at CMS and ad hoc duties as and when required
The successful candidate
- A good standard of general education, including Maths and English.
- Experience of Customer Service &/or Reception areas.
- Experience in a client facing role involving basic IT and AV support.
- Experience of the above in either a law firm (preferable) or professional services environment.
The organisation will offer you the following employment benefits package:
- 25 days holiday, increasing to 28 days with continued service
- Holiday purchase scheme, up to 5 days per annum
- Matched pension scheme of 5% employer contribution, 5% employee contribution
- Bonus scheme for fee earners and firm-wide
- Private medical insurance
- Critical illness insurance
- Income protection insurance
- Dental insurance
- Life insurance X5 annual salary
- Enhanced maternity, adoption & shared parental leave
- Study assistance programmes
- Discounted gym membership
- Loyalty awards
- Additional discretionary benefits
How to apply:
If this vacancy is of interest, please click the apply button. Alternatively, if you would like to discuss with Alastair Pickford who is managing this vacancy, call 0114 241 8030 for a confidential discussion or email me on [email protected]
Are you wanting to review additional career opportunities? Visit our jobs page at www.craconsultants.com/jobs
Additional Information:
CRA Legal follow strict best practice recruitment guidelines monitored by the Recruitment and Employment Confederation (REC). Please note our advertisements use salary levels purely as a guide. However we are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role.
This vacancy is very popular with the local legal community, so please apply quickly to ensure your application is considered. As part of our candidate registration and care process we at CRA Legal aim to respond to all successful applications within 2 working days.